Refunds & Cancellation

1. Billing cycle

Paid plans are charged in advance for the chosen period through our payment processor, Stripe. Prices are shown on the pricing page.

2. Cancelling

You can cancel at any time in your account under Billing. Cancellation stops the next charge; your plan stays active until the end of the period you already paid for and then reverts to the free tier.

No cancellation fee applies and you do not need to contact support to cancel.

3. EU right of withdrawal (14 days)

Consumers in the EU have 14 days to withdraw from a distance contract. Because a subscription gives immediate access to a digital service, you are asked to confirm that performance starts right away; once the service has been fully provided within that period, the withdrawal right ends.

To withdraw within the 14 days, email support@quizanta.com from the address on your account. We refund the amount charged, minus the proportion of the period already used, within 14 days and to the original payment method.

4. Outside the withdrawal period

Payments already made for a started period are non-refundable, except where mandatory law requires otherwise. We do not refund partial months, unused lead capacity, or periods in which the account was simply not used.

5. When we do refund

We refund in full if we charged you in error, charged twice, or if a paid feature was unavailable for a prolonged period through our fault. Contact support@quizanta.com and we will resolve it.

If we discontinue a paid feature you rely on, we refund the unused part of your period.

6. What happens to your funnels and leads

After a downgrade, funnels beyond the free-tier limit stop being served and embedded funnels stop loading, and paid features stop applying. Your leads are not deleted — export them before downgrading if you need them.

7. Contact

Billing questions and refund requests: support@quizanta.com. Provider: Denis Malov, sole proprietor, Mlinska ulica 22, 2000 Maribor, Slovenia.