Refunds & Cancellation

1. Billing cycle

Paid plans are charged in advance for the chosen period through our payment processor, Stripe. Prices are shown on the pricing page.

2. Cancelling

You can cancel at any time in your account under Billing. Cancellation stops the next charge; your plan stays active until the end of the period you already paid for and then reverts to the free tier.

No cancellation fee applies and you do not need to contact support to cancel.

3. EU right of withdrawal (14 days)

Consumers in the EU have 14 days to withdraw from a distance contract. Within those 14 days we refund the full amount charged — we do not deduct anything for the days you used, and you do not have to give a reason.

To withdraw, email support@quizanta.com from the address on your account. The refund goes back to the original payment method within 14 days of your request.

4. Outside the withdrawal period

Payments already made for a started period are non-refundable, except where mandatory law requires otherwise. We do not refund partial months, unused lead capacity, or periods in which the account was simply not used.

5. When we do refund

We refund in full if we charged you in error, charged twice, or if a paid feature was unavailable for a prolonged period through our fault. Contact support@quizanta.com and we will resolve it.

If we discontinue a paid feature you rely on, we refund the unused part of your period.

6. What happens to your funnels and leads

After a downgrade, funnels beyond the free-tier limit stop being served and embedded funnels stop loading, and paid features stop applying. Your leads are not deleted — export them before downgrading if you need them.

7. Contact

Billing questions and refund requests: support@quizanta.com. Provider: Denis Malov s.p., Mlinska ulica 22, 2000 Maribor, Slovenia.